Leading financial services provider, First City Monument Bank (FCMB), has been awarded the prestigious International Organisation for Standardisation (ISO) 9001:2015 certificate for Quality Management System. The Bank was presented with the certificate by the Standards Organisation of Nigeria (SON), following a comprehensive audit and evaluation exercise conducted by the Organisation. The exercise covered departments and branches of the lender, nationwide. The development is coming on the heels of the renewed strategic focus of FCMB, which has significantly deepened its core values of of Professionalism, Sustainability, Customer Focus and Excellence. Through this process, it was observed the Bank had successfully overhauled and streamlined its processes, procedures and systems to meet best global standards. The ISO 9001:2015 is the most widely used quality management system globally. It provides a framework that ensures that organizations are able to meet customers’ and other applicable requirements consistently. It consists of policies, processes and procedures required for planning and execution that guarantee continuous improvement and operational efficiency in the core business areas of an organization. This helps to mitigate risks, optimise opportunities and the organization is able to deliver better products/ services and sustainable excellent stakeholders experience. The SON audit of FCMB covered key areas including context of the organisation, leadership, planning, support and operation. Others were performance evaluation and improvement. Following this, SON stated in its report that, it discovered that the Bank had put in place and implemented, ‘’good practices, high quality management system awareness and risk/mitigation inbuilt in each process activity’’. It added that the lender also ensured, ‘’adequate evaluation of performance monitoring, measurement, reporting and reviewing against key performance objectives, service provision was under control and customer satisfaction monitored and analysed’’. In his comment at the certificate presentation ceremony on May 16, 2018 in Lagos, the Managing Director of FCMB, Mr. Adam Nuru, described the laurel as another milestone in the commitment of the Bank to attain excellence in all aspects of operations and service delivery. “The award of ISO 9001:2015 certificate is an endorsement of our ability to consistently demonstrate commitment to continuous improvement in order to match the ever-changing needs of our esteemed customers, and in response to market demands and the global dynamics. We regularly ensure the internal appraisal of the risks and opportunities inherent in our business and thereafter take proactive steps to mitigate the identified risks, while optimising the opportunities for the ultimate benefit of our customers, stakeholders and the country’’, he said. While expressing appreciation to SON for the award, Mr. Nuru added that, ‘’this is another proof that the focused execution of our strategic plan, systems, processes and procedures are yielding the desired results and recognition. Our goal is to make FCMB the centrepiece of excellence’’. In his speech, the Director General/Chief Executive, Standards Organisation of Nigeria (SON), Mr. Osita Aboloma, commended FCMB for distinguishing itself as an organisation committed to a culture of continuous improvement, professionalism and best practices. According to him, ‘’this achievement is a demonstration of the Bank’s management system’s conformity to internationally acceptable standard requirements with focus on continual improvement’’. Mr. Aboloma, who was represented by the Director of Standards, SON, Mrs. Chinyere Egwuonwu, added that, ‘’the ISO 9001:2015 Quality Management System approach now provides FCMB a robust, globally recognised and acceptable solution to address the challenges associated with consistently meeting requirements and addressing future needs and expectations of your customers in an increasingly dynamic banking and business environment. The adoption of the latest version of ISO 9001:2015 Quality Management System framework reflects your vision to be the leading financial services Group of African origin. This is an indication of focus on customer satisfaction too’’. First City Monument Bank (FCMB) Limited is a member of FCMB Group Plc, which is one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments. Having successfully transformed to a retail and commercial banking-led group, FCMB expects to continue to distinguish itself by delivering exceptional services, while enhancing the growth and achievement of the personal and business aspirations of its customers. The post FCMB attains ISO certification for Quality Management appeared first on Linda Ikeji Blog.
Source: New feed
2Baba Suing Me, Claiming I Didn’t
Blackface Naija has for years been claiming his former bandmate 2Baba stole the song “African Queen” from him after their band Plantashun Boiz disbanded.
Blackface Naija had also claimed his former bandmate stole from him the song “Let Somebody Love You.” 2Baba had in May 2017 threatened to sue Blackface Naija for defamation of character if the latter doesn’t apologize and withdraw the “false and defamatory statements.”
It seems more than a year later 2Baba is going forward with his threat.
Blackface on his Instagram shared a photo of a Writ of Summons asking him to appear in court. He wrote:
2face idibia @official2baba& his manager Efe Omorogbe @efeomorogbe Sued me for 50Million They claiming i didn’t write #letsomebodyloveyou & #africanqueen n what else?? Just about time me and my #legalteamfiled for #mydefence
After which I will release my album #risingsun (defendervol2)
2face idibia @official2baba & his manager Efe Omorogbe @efeomorogbe Sued me for 50Million They claiming i didnt write #letsomebodyloveyou & #africanqueen n what else?? Just about time me and my #legalteam filed for #mydefence After which I will release my album #risingsun (defendervol2) #BFNfans #BFNmovement #goodoverevil #lightoverdarkness 🙏
Ekiti Guber: Observers Raises Doubt On Credibility Of Election, Rejects Template For 2019 Poll
Accounts of a coalition of domestic and international election observers accredited to observe the July 14 governorship poll in Ekiti has added to insinuations that the election is marred with irregularities that raises questions on its credibility.
The Independent National Electoral Commission (INEC) announced Kayode Fayemi of the All Progressives Congress (APC) as winner of the poll but his closest rival, Olusola Eleka of the Peoples Democratic Party (PDP) rejected the announced result.
Presenting their report on the election, the observers who comprised representatives from over 50 domestic organisations, human rights groups and international election observer bodies, concluded that the process was riddled with lapses which influenced the outcome of the poll.
From unwholesome vote buying to intimidation of oppositions, the observers noted that the election was far from free, fair and credible as expected.
The observers include Centre for Credible Leadership and Citizens Awareness, Nigeria; Justice and Equity Organisation, Nigeria; International Republican Institute, United States of America; and Patriotic Women Foundation, Abuja, as well as the other bodies from the African Unions, among others.
Though, it praised INEC for the proper conduct of the poll in line with global and constitutional dictates and standards, the observers faulted the excessive deployment of security operatives whose abuses impacted on the election.
It revealed how electorate traded their votes for money in open space as supervised by party agent, adding that ballot box snatching, sporadic shootings and driving away of some party agents as well as intimidation, oppression and forceful influence of electorate’s free will, among others, characterised the poll.
Apparently dissatisfied with the conduct of their election, the observers held that the July 14 poll could not be recommended as a template for the forthcoming 2019 general elections as it fell short of global standards and spelt doom.
Addressing newsmen on behalf of the domestic observers, Gabriel Nwambu, of the Centre for Credible Leadership and Citizens Awareness, Abuja, said, “The exercise witnessed a high level of unprecedented electoral related challenges and such abuse will remain contentious until justice prevails, especially in the areas of cash inducement, arrests of political stalwarts by security agents and snatching of electoral materials by political thugs, among other abuses.
“Party agents had huge cash and were close to voting points. Security agents were indifferent to cash inducement of voters. The whole process falls short of the compliance with international best standards.”
Corroborating Nwambu’s account, an the International observers, Mrs Virginia Marumoa-Gae, of the IRI, USA, said voters were publicly induced at voting point across all wards and polling units in the state while security operatives watched the other way.
“Voters showed their ballot papers to party agents to collect money, thugs disrupted the voting process by shooting, but the police and other attaching security agents did well by establishing their presence at the polling units as stipulated by the constitution. We also noted that the INEC has improved on card readers this time,” she submitted
Two Nigerian men sentenced to a total of 28 years for swindling over $130,000 from Vietnamese women they befriended online
Two Nigerian men were sentenced to 16 and 12 years in prison for swindling more than $130,000 from Vietnamese women they befriended online.
In the judgment delivered on Monday, July 16, Ihugba Augustine Chinonso, 32, was sentenced to 16 years in prison while Onu Chinonso Peter, 33, got 12 years for “appropriating property through swindling.”
The Ho Chi Minh City People’s Court has also sentenced six of their Vietnamese accomplices to between eight and 20 years in jail on the same charges and for “forging seals and documents of agencies or organizations.”
In addition to the jail sentences, the defendants were required to return all the swindled money to their victims.
According to the indictment, the Nigerian men set up fake accounts on social networks, befriended Vietnamese women and promised to send them cash and expensive gifts.
Their Vietnamese accomplices then pretended to be employees from delivery companies, customs officers or police officers and demanded that the women transfer delivery fees, customs fees or fines to their bank accounts.
After each successful scam, the Vietnamese accomplices got to keep 15-25 percent of the money, while the rest was sent to Chinonso.
The gang was busted after one of their victims, Chau, reported her case to the police in February 2016.
Chau said she was befriended by a foreigner claiming to be British on Facebook in January. The man promised to send her $100,000 in cash and other expensive gifts a month later.
In early February, a woman claiming to be from a delivery company called Chau, asking her to pay a $1,200 delivery fee and a VND80 million ($3,500) customs fee for a gift from overseas, which she paid. The woman then claimed she had not received the money and had Chau send her another VND112 million.
When a man claiming to be an officer from Hanoi’s economic police told her to pay a VND200 million fine as her package contained a large amount of cash, Chau became suspicious and approached the municipal police for help.
The police quickly identified and arrested the fake police officer and his wife.
Following further investigations, police uncovered the entire gang and concluded that in addition to Chau, they had also scammed another 10 women out of nearly VND3 billion ($130,000).
At the trial on Monday, most of the defendants admitted to their crimes. Chinonso, however, claimed his confession as obtained under torture. The court dismissed the claim.
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